FAQ

Size Guide

The following are general guidelines and your exact size and fit will ultimately depends on your personal preference, and overall structure of your foot.

Should you have feet of varied lengths, we recommend opting for a shoe size based on the longer side. :)

Frequently Asked Questions

Chat with us

Questions? Thoughts, or comments? We'd love to hear all of them and learn how we can continuously improve to provide the best shoes for Plush Studio girlies!

Chat with us at kara@plushstudios.sg

Website Orders

Online orders are processed Monday - Friday, 2-5 business days of order placement, unless indicated in the product description. If your order was placed during a promotional sale, please expect 7-14 business days for your order to ship.

Returns Guide

  • Refunds on items eligible for return are accepted within 14 days of receiving your order.
  • To be eligible for a return, all original packaging and merchandise tags, must be included.
  • Please stand on a clean and dry surface to protect the soles when trying on shoes. Shoes with signs of wear on the soles or anywhere else are not eligible for return.
  • You will have the opportunity to initiate a return for either store credit or an exchange and will be provided with a prepaid shipping label.
  • A friendly reminder that all items purchased with a discount of 25% or marked Sale cannot be returned or exchanged. 
  • After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.

Defects?

If you believe you have received a defective Plush Studios item, kindly contact us at kara@plushstudios.sg.

Please include in your email:

  • The date you purchased the item
  • Your order number
  • A picture of the defect

Plush Studios reserves the right to determine between a defective product and normal wear-and-tear.